Reference

moon33 Privacy Policy for Your Indonesia Account

Clear account-data choices help you understand what happens when you open an account, verify your phone, or check a wallet record.

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moon33 moon33 Privacy Policy for Your Indonesia Account
CONTACT ROUTES

Policy Help Through Your Account Path

You can raise a Privacy Policy question without sending wallet passwords or full payment credentials.

Privacy request Ask us to explain, correct or remove account data through the account support route. Include your linked phone or email so we can locate the right record without requesting a wallet password.
Login data If a phone check or sign-in issue blocks your request, mention the device path and account email. We use those details to separate an access problem from a Privacy Policy request.
Receipt records For DANA, OVO, GoPay or QRIS questions, attach the payment reference rather than private wallet credentials. We can check the receipt or status record connected with your account.
SIX DATA CONTROLS

Six Controls Behind Account Data

Our Privacy Policy follows the same account path you use: phone verification, sign-in, wallet status and support contact.

Account details

We collect the details needed to create and maintain your account, including contact data and the phone check completed before access. You can ask what account records are linked to your profile.

Cookies

Cookies help retain a signed-in session, remember selected settings and measure page function. Your browser controls can clear or restrict them, although some account steps may then need to be repeated.

Session security

We assess sign-in signals such as device and session activity to spot unusual access. Never send us a password, wallet PIN or one-time code when requesting help with this policy.

Retention period

We keep account, receipt and support records for the time needed to provide account security, resolve a request or meet a legal duty. After that, records are deleted or de-identified.

Change requests

You may request correction of inaccurate account details or ask about deletion through the account support route. We may verify your linked phone or email before changing a record.

Payment partners

DANA, OVO, GoPay, QRIS, bank transfer and virtual account flows can return a reference or status event. We use that limited payment context to reconcile your account activity.

Privacy Policy Answers for moon33 Accounts

These Privacy Policy answers focus on the questions you may have before opening an account or asking us to change a record. They cover phone checks, wallet references, cookies, device access and contact steps. If your situation concerns a restricted region, eligibility depends on local law and the applicable access notice.

It covers account details, phone verification, cookies, device and session signals, support messages, and payment references from DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity.

We use your linked phone number to complete the account check before access, protect sign-in activity and locate your profile when you send a Privacy Policy request.

The payment workflow uses a reference and status record rather than your wallet password. Do not include a wallet PIN, password or one-time code in a support message.

Use the support link in your account area and identify the linked email or phone. We may verify that link before correcting, exporting or removing a requested record.

Cookies can retain your signed-in session and selected settings on a mobile browser. You can clear or restrict them in browser controls, though account steps may need repeating.

We retain receipt references, status events and related account records only as long as needed for security, request handling or legal duties, then delete or de-identify them.

Start with the support route shown inside your account area. Include the subject, linked email or phone, and a payment reference if relevant, while leaving passwords and wallet credentials out.

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